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Empowering. Performance.

We’re roll-up-our-sleeves operations management consultants. We won’t hesitate to get in there and work side-by-side with your staff. Whether it’s in the front office, the back office, or anywhere in-between. We’ll be there before, during and after the project. We implement our recommendations. We transfer our knowledge. We train your employees. And we make sure your results are sustainable. Because we know from 50 years’ experience, that’s the only way to empower performance.

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Our Mission

To provide real value by improving financial performance. We help companies reach their highest potential through greater operating excellence across the entire supply chain.

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How we do it

We don’t believe in “standard templates.” Every situation is unique. Process improvement starts with digging into what truly makes your company tick. We’ll handpick a team uniquely qualified to address your specific challenges. We’ll observe how you do things. Talk to the people on the frontlines. Then we’ll turn our findings into a detailed, workable plan, complete with tools from our well-rounded toolkit:

Tools:

  • Business Intelligence
  • Lean
  • Six Sigma
  • Statistical Process Control

Disciplines:

  • Asset Performance Management
  • Process Improvement
  • Strategic Sourcing
  • Supply Chain Optimization

Then things get interesting. Because we don’t just deliver a strategy document. We stick around. We implement. We put ideas (both yours and ours) into action. And we help deliver on your goals by empowering your performance. In fact, we’ll help you audit, verify, and sustain results for years to come.

 

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the technology we use

Knowing where information lives and putting it to good use is essential to a project’s success. We use proprietary, enabling technology to first achieve, and then sustain the desired outcomes. Our Client Technology Solutions can enhance your existing Management Operating System (MOS) or implement our LINCS® Lean Information Control System, to help smooth the change process–providing timely feedback on KPIs to process owners and business intelligence to decision makers. We openly share the results of our collaboration to increase and maintain operating excellence.

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A Proven Process

Over the years, we’ve developed a detailed, step-by-step process that delivers exactly the results you need.

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SCOPING

We investigate areas of opportunity, set priorities and define the scope of our engagement.

ANALYSIS & DESIGN

This is where we narrow in. We look at which business units, plants or facilities to target, and develop a detailed implementation plan.

IMPLEMENTATION

This is the point when most consultants leave you with a binder and walk out the door. Instead, we’re developing a project plan, organizing work breakdown structure, developing performance goals, determining measurement metrics and making sure our strategies get the desired results.

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98.2%

The overall satisfaction rating expressed by clients of USC Consulting Group.

through May 2019

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The People Who Get It Done

senior partners

George W. Coffey

President, Chief Executive Officer

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George began his career with USC Consulting Group in 1978 as a project consultant in operations. Over time, his responsibilities grew, with appointments to project manager, operations manager, business development executive, and regional manager/analyst. George became a partner in 1989, an executive partner in 1995, a senior partner in 1999, president in 2006, and CEO in 2010.

George oversees governance of all aspects of the enterprise including strategy, finance, operations, and business development. He also works closely with the investment community including private equity and investment banking to assess opportunities for growth and value enhancement. George is ultimately responsible for all management decisions and for implementing USCCG’s long and short term plans.

Richard W. Gross

Sr. Vice President, Analysis & Business Acquisition

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Rick, a certified ISO auditor, joined USC Consulting Group in 1981. He is responsible for identifying and determining the value of potential operational improvements, putting together a team, and laying out an approach according to a predetermined schedule.

Before assuming his present duties as overseeing business acquisition efforts, Rick served USCCG in the highest level of management in the areas of operations, analysis and sales. He graduated from California University with a BA in Administration/Management and a minor in economics.

executive partners

Ted Buckles

Executive Vice President & Director of Operations

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Ted began his career in operations with USC Consulting Group in 1988. After progressing through the ranks from project consultant to senior operations manager, he was made a partner in the firm in 2005. Ted was promoted to his current position, executive vice president and director of operations, in 2010. 

Ted handles USCCG’s planning and staffing. He’s also the one responsible for on-time, on-budget delivery of products and services to our clients.

David Riggs

Executive Vice President, Business Development

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David began his career with USC Consulting Group in 1990. He was promoted to senior regional manager in 2003, made a partner in the firm in 2005 and assumed his current duties in 2010.

David’s primary responsibility is directing and managing our sales organization. He helps USCCG attract, grow and retain its clients. David offers more than 21 years of experience in delivery, analysis and sales management. He also brings a vast knowledge of numerous industrial sectors, including chemical, food processing, healthcare, manufacturing, packaging, pharmaceuticals, pulp and paper, and warehousing and distribution.

 

David W. Shouldice

Vice President & Managing Director, Global Mining & Metals Practice

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David started with USC Consulting Group in 1986. He was promoted to senior regional manager in 1999, made a partner in the firm in 2001, and assumed his current duties in 2010.

As vice president and managing director of USCCG’s Global Mining and Metals practice, he is responsible for managing the team charged with attracting, growing, and retaining new mining and metals clients across the globe. His group identifies and reliably delivers operational improvements at targeted ROIs.

partners

Joe Politoske

Vice President & Senior Account Executive

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Joe joined USC Consulting Group in 1986 and was made a partner in 2007. He has held his current position since 2011.

As vice president and senior account executive, Joe’s 25 years of delivery experience are instrumental in developing and maintaining USCCG’s long-term client relationships. Our clients benefit from his extensive experience in lean manufacturing, business process design, quality management systems, asset performance management systems, inventory control, competitive position improvement, cost reduction, distribution strategies, manufacturing strategies and new plant design.

 

Chris M. Zarreke, CPA, CGMA

Vice President of Finance & Administration

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Chris, a Florida Certified Public Accountant and Chartered Global Management Accountant, studied at Florida State University where he earned both a Bachelor’s and Master’s degree in Accounting.  Prior to joining USC in 2013, Chris worked for Price Waterhouse and Coopers & Lybrand as both an auditor and consultant.  He has also held various senior level finance and accounting leadership positions across numerous industries including metals, healthcare, pulp and paper, and food distribution.  Chris was promoted to his current position in 2015 and became a partner in 2017.

Currently, Chris is responsible for leading all aspects of the firm’s finance, accounting, and administrative functions reporting directly to the President and CEO.  He also acts as company liaison with external auditors, tax consultants, lending institutions and sits on the investment committee for the firm’s profit sharing and 401k plan.

Susan Wickware

Senior Account Executive

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Susan joined USC Consulting Group in 2007 and was made a partner in 2018.

As an account executive, she has successfully built a track record developing and maintaining USCCG’s long-term client relationships both in North America and globally. For the last 12 years her clients have benefited from her extensive experience in management operating systems, lean manufacturing, asset performance management, inventory control, cost reduction and project management, especially in the mining and metals industry.

Ron Tinder

Vice President & Senior Operations Manager

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Ron joined USC Consulting Group in 2006 as a Project Consultant in Operations.  Ron was promoted to Senior Operations Manager in 2015 and made Partner in the firm in 2018.

As a Senior Operations Manager, Ron is responsible for insuring delivery of projected operational and financial improvements in the course of managing multiple client engagements across Africa, Asia, Europe, and North America.  Additional responsibilities include attracting and retaining new clients across the globe.